From Slow to Smart: How AI Is Fixing the Frictions in Commercial Insurance

Session Overview

Commercial insurance isn’t broken — but it is slow, fragmented, and often frustrating.

Quoting can take days or weeks. Claims can take months. And underwriting still relies heavily on manual processes, disconnected data, and back-and-forth communication.

While much of the industry talks about “real-time underwriting,” the reality is more nuanced. The real transformation is happening in specific, high-impact areas:

• Faster, API-driven quoting
• AI-assisted underwriting and risk assessment
• Parametric insurance enabling instant payouts
• A long-overdue rethink of the commercial claims experience

This session moves beyond the hype to focus on where AI is actually delivering value today — and where it is not.

It explores how insurers, brokers, and InsurTechs are using AI and automation to remove friction across the value chain, improve client experience, and unlock new models of speed, transparency, and efficiency.